May 20, 2021|News|2 minutes

The Multi-Platform Museum

A Planning Toolkit

Organisations will have learned from this time of experimentation and could emerge as more agile, human-centered and collaborative.

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In the past year, audiences have developed new habits and expectations for accessing experiences remotely. Although many of us wish to return to physical museum visits, the convenience of accessing culture from home will ensure multi–platform thinking continues to be central to museum planning.

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Through a design-led approach – thinking through audience needs and behaviour as a starting point – we look at four main areas where visitors expect to interact with the museum:

For each of these areas of interaction we ask a design question to provoke your thinking and offer some initial thoughts. Design thinking is helpful because it offers a framework not only to make changes but also to sense how well they are working and iterate on them.

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Throughout the toolkit, you’ll also enjoy expert interviews that offer insight from industry leaders that are successfully adapting to new visitor experiences, such as:


This toolkit seeks to offer some suggestions on how a multi–platform museum may function. Our goal is to support non–specialists to better understand user experience design and resourcing considerations, and empower a wide range of museum professionals to develop strategically, ethically and operationally robust strategies.

We hope you find it helpful!

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written by

Anna Lowe