20 mai 2021|News|2 minutes
Outil de planification
Organisations will have learned from this time of experimentation and could emerge as more agile, human-centered and collaborative.
In the past year, audiences have developed new habits and expectations for accessing experiences remotely at home. Although many people wish to return to physical museum visits, the accessibility and convenience of engaging with culture from home will ensure multi–platform thinking continues to be central to museum planning.
This toolkit is the product of many conversations with a range of museum professionals and researchers, as well as drawing on the combined experience of CCD and Smartify in interaction and mobile design in the museum and heritage sector.
Through a design-led approach – thinking through audience needs and behaviour as a starting point – we look at four main areas where visitors expect to interact with the museum:
For each of these areas of interaction we ask a design question to provoke your thinking and offer some initial thoughts. Design thinking is helpful because it offers a framework not only to make changes but also to sense how well they are working and iterate on them.
Throughout this toolkit, you'll also enjoy case study video interviews with industry professionals on relevant topics such as:
Paid online classes with diverse voices and on-going conversations;
Interactive exhibit design that eliminates barriers for under-served audiences;
Mobile technology as an integral part of the visitor experience;
Inclusion and accessibility as a good business model; and
Museum e-commerce with a consumer needs approach.
This toolkit seeks to offer some suggestions on how a multi–platform museum may function. Our goal is to support non–specialists to better understand user experience design and resourcing considerations, and empower a wide range of museum professionals to develop strategically, ethically and operationally robust strategies.
We hope you find it helpful!